ICT Field Engineer

Judicium; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading education support services provider in London is seeking an experienced ICT Field Engineer to provide technical support in schools. In this role, you will resolve ICT issues, assist with Office 365 and Google Workspace, and engage with educational staff. The position offers flexible working aligned with school terms, including generous leave benefits. If you are a hands-on engineer who enjoys helping others, we want to hear from you!

Benefits

Generous annual leave allowance

Hybrid or remote working

Learning & Development

Flexible benefits package

Qualifications

• Hands-on experience in technical support for schools or small organizations.
• Ability to communicate clearly with internal and external stakeholders.
• Willingness to undertake an Enhanced DBS check.

Responsibilities

• Support schools on-site and resolve ICT issues.
• Provide remote assistance when needed.
• Troubleshoot Office 365 and Google Workspace issues.
• Participate in ICT projects like network upgrades.

Skills

Technical support knowledge

Communication skills

Problem-solving skills

Experience with Office 365 and Google Workspace

Job description

Full details of the job.

Vacancy Name

Vacancy Number

Vacancy Number VN2363

Location City

Location City London

Employment Type

Employment Type Permanent

About us

About Us: School Business Services (SBS) is one of the UK’s leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we’re passionate about empowering schools to focus on what matters most: delivering outstanding education.

About the job

We’re looking for an experienced ICT Field Engineer to join our dynamic team, providing hands‑on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end‑users, this role is for you!

Responsibilities

• Support schools on‑site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
• Provide remote assistance via our ICT Service Desk when required.
• Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
• Participate in ICT projects, including network upgrades and security enhancements.
• Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures – or even physical disruptions like floods.

Work-Life Balance That Matches School Life

This role is offered on a Full‑Time, or a Term‑Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments – perfect for candidates who value having school holidays free.

About you

If you can demonstrate the following, we’d love to hear from you:

• You will be an experienced, hands‑on, technical support engineer who has a good working knowledge covering small organisations or school networks.
• You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third‑party objectives.
• Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors.
• Willingness to undertake an Enhanced DBS and a Right to Work in the UK.

What we Offer

As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

• Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
• Hybrid or remote working across the country.
• Learning & Development.
• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.