ICT End User Support Technician Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @r[...]

Derbyshire Support Facilities Services; Long Eaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Long Eaton is seeking two proactive ICT End User Support Technicians for a 12-month contract. Your role will involve providing technical support for desktop and portable IT equipment, ensuring efficient integration with the Electronic Patient Record system, and collaborating with clinical teams. A full UK driving licence is essential due to travel requirements. The organization promotes diversity and is open to flexible working arrangements.

Qualifications

• Experience in providing IT support in a clinical or healthcare environment.
• Ability to resolve faults promptly and efficiently.
• Familiarity with Electronic Patient Record systems is advantageous.

Responsibilities

• Provide technical support to Trust IT users.
• Install, configure, and maintain IT equipment.
• Support deployment of the Trust's Electronic Patient Record system.
• Liaise with third-party suppliers to resolve faults.
• Maintain service records using IT management systems.

Skills

Technical support skills

Familiarity with current operating systems

Understanding of deployment tools

Experience with patch management systems

Communication skills

Job description

We are seeking two proactive ICT End User Support Technicians to join the University Hospitals of Derby and Burton NHS Foundation Trust's IT team. These roles are vital in supporting desktop and portable IT equipment across main and remote sites, helping clinical and operational teams deliver high-quality patient care.

You'll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust's Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth integration and minimal disruption.

Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks such as tape changes and system monitoring. You'll also contribute to ICT projects and broader service improvements.

Key Responsibilities

• Provide technical support to Trust IT users in their daily use of desktop and portable equipment, resolving faults promptly and to agreed standards across both main and remote sites.
• Install, configure, and maintain IT equipment using the Trust's current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards.
• Support the deployment and maintenance of devices and applications related to the Trust's Electronic Patient Record (EPR) programme, ensuring effective integration, performance, and user experience.
• Collaborate with clinical and operational teams to understand EPR-related requirements and provide responsive technical support, escalating issues where necessary to minimise disruption to patient care.
• Package and deploy application clients, prepare and test updates, and contribute to the development and maintenance of IT operational procedures.
• Liaise with third‑party suppliers to resolve faults or implement enhancements to desktop and portable equipment.
• Maintain accurate records of incidents, service requests, and changes using the Trust's IT service management systems.
• Perform scheduled tape changes, backup checks, and daily infrastructure monitoring tasks to support system reliability.
• Contribute to the delivery of agreed ICT projects and undertake other duties consistent with the role as required.

Contract and Travel

This is a 12‑month fixed‑term contract. A full UK driving licence is essential, and travel to remote sites is required.

Flexible Working

If you are looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this.

Commitment to Diversity

We are committed to fostering a diverse and inclusive workforce. All colleagues are welcome to bring their whole selves to work.