ICT End User Support Technician

Chesterfield Royal Hospital NHS Foundation Trust; East Midlands; On-site; GBP 27,000 - 33,000; Full time

Job summary

A healthcare organization in the UK is seeking two ICT End User Support Technicians. This full-time role involves providing technical support, maintaining desktop and portable equipment, and ensuring integration with the Electronic Patient Record (EPR) programme. Candidates must have significant IT support experience and a full UK driving licence, with travel required to remote sites.

Qualifications

• Significant experience in a business IT support role.
• Experience working on EPR implementation within NHS.

Responsibilities

• Provide technical support to Trust IT users.
• Install, configure, and maintain IT equipment.
• Support deployment of applications related to EPR programme.
• Liaise with third‑party suppliers to resolve faults.

Skills

Excellent telephone manner

Microsoft Windows 10-11 onwards

Basic networking knowledge

Application packaging and deployment

Experience in Virtual Desktop Infrastructure

Desk top patch management

Education

GCSE - English & Maths at Grade C or above

IT related qualification

Job description

Chesterfield Royal Hospital NHS Foundation Trust

ICT End User Support Technician

The closing date is 20 November 2025

We are seeking two proactive ICT End User Support Technicians to join the University Hospitals of Derby and Burton NHS Foundation Trust's IT team. These roles are vital in supporting desktop and portable IT equipment across main and remote sites, helping clinical and operational teams deliver high-quality patient care.

You’ll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust’s Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth integration and minimal disruption.

Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You’ll also contribute to ICT projects and broader service improvements.

Please note this is a 12 month Fixed term contract and a full UK driving licence is essential, with travel to remote sites required.

Main duties of the job

Provide technical support to Trust IT users in their daily use of desktop and portable equipment, resolving faults promptly and to agreed standards across both main and remote sites.

Install, configure, and maintain IT equipment using the Trust's current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards.

Support the deployment and maintenance of devices and applications related to the Trust’s Electronic Patient Record (EPR) programme, ensuring effective integration, performance, and user experience.

Collaborate with clinical and operational teams to understand EPR-related requirements and provide responsive technical support, escalating issues where necessary to minimise disruption to patient care.

Package and deploy application clients, prepare and test updates, and contribute to the development and maintenance of IT operational procedures.

Liaise with third‑party suppliers to resolve faults or implement enhancements to desktop and portable equipment.

Maintain accurate records of incidents, service requests, and changes using the Trust's IT service management systems.

Perform scheduled tape changes, backup checks, and daily infrastructure monitoring tasks to support system reliability.

Contribute to the delivery of agreed ICT projects and undertake other duties consistent with the role as required.

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Please see below link for the DSFS website.

When applying for roles please complete all sections of the application form.

Job responsibilities

Please see the attached Job Description and Personal Specification for full details of the exciting role.

Person Specification

Qualifications and Training

• GCSE - English & Maths at Grade C or above (or equivalent) along with an IT related qualification
• 4 further GCSE's (or equivalent) at Grade C or above.

Experience

• Significant experience in a business IT support role
• Experience working on EPR implementation or optimisation projects within an NHS or healthcare environment.

Skills and Knowledge

• Excellent telephone manner
• Microsoft Windows 10-11 onwards and current Office 365 products.
• NHS Mail, Outlook, E-mail and Internet products.
• Basic networking knowledge
• Ability to prioritise workload
• Good working knowledge of ICT related hardware and End devices
• Experience of working in a Virtual Desk Top Infrastructure.
• Desk top patch management and deployment
• Application packaging and deployment using industry standard tools

Personal Attributes

• Effective verbal communication at all levels
• Professional Appearance
• Professional manner
• Able to work alone and use initiative
• Able to work as part of a team
• Awareness of confidentiality
• Full Driving licence and willingness to use own transport, for disabled applicants' alternative arrangements may be made, if necessary.
• Good understanding of electrical safety issues.
• Motivation to develop / progress within the IT industry

Demonstrating DSFS Value

• Responsive - Reliable - Resourceful - Respectful
• Service Excellence Through Our People

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

ICT Department - University Hospitals of Derby and Burton NHS Foundation Trust

£27,926 to £32,503 a year Dependant on Experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

166-DSFS-7575032

Job locations

ICT Department - University Hospitals of Derby and Burton NHS Foundation Trust