ICT End User Services Engineer

Venn Group; Leicester; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A Local Authority in the UK is seeking an ICT End User Services Engineer for interim support. The role involves providing technical support, managing incidents, and collaborating on ICT projects. The position offers hybrid working, starting ASAP, with a duration until February and possible extensions. Strong experience in Microsoft technologies and communication skills are required.

Qualifications

• Proven experience in 1st and 2nd line support within a multi-site organisation.
• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.).
• Familiarity with ITIL service management principles and Service Desk tools.

Responsibilities

• Providing technical support to end users via Service Desk software.
• Managing incidents, service requests, and infrastructure works.
• Supporting ICT projects and contributing to service improvements.

Skills

1st and 2nd line support experience

Strong knowledge of Microsoft technologies

Familiarity with ITIL principles

Excellent communication skills

Ability to manage multiple priorities

Job description

Overview

We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions.

Role

ICT End User Services Engineer

Details

Start: ASAP
Rate: negotiable dependant on experience (Inside IR35)
Location: Leicestershire

Duration: Until February initially with possible extensions

Hybrid working - 4 days a week on site in Melton Leicestershire

Responsibilities

• Providing technical support to end users via Service Desk software
• Managing incidents, service requests, and infrastructure works
• Supporting ICT projects and contributing to service improvements
• Maintaining ICT assets and documentation
• Ensuring high standards of customer service and technical delivery
• Collaborating with third-party suppliers and internal teams
• Upholding security standards and ICT policies

Requirements

• Proven experience in 1st and 2nd line support within a multi-site organisation
• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)
• Familiarity with ITIL service management principles and Service Desk tools
• Experience supporting desktop/mobile environments and conducting fault resolution
• Excellent communication and documentation skills
• Ability to work under pressure and manage multiple priorities
• Desirable: Local government ICT experience and knowledge of project management methodologies

If this is a role you can support with, please get in touch!