ICT Customer Support Analyst

Metaskil Limited; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm is recruiting an IT Customer Support specialist for an onsite role in Hatfield. The position involves providing first-line support for technical queries, managing ticketing based on urgency, and maintaining detailed records. Ideal candidates will have at least 2 years of IT experience with skills in Windows and Active Directory. A competitive starting salary of up to £30,000 plus benefits is available for the right candidate.

Benefits

Benefits package

Qualifications

• At least 2 years of IT related experience.
• Solid IT support experience required.
• Experience with Windows and AD.

Responsibilities

• Provide first-line support for technical and account queries.
• Triaging tickets based on urgency and impact.
• Maintain accurate records of technical issues.

Skills

Excellent inter-personal skills

Customer facing skills

Windows support

Active Directory (AD)

SQL exposure

Job description

Our blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues.

You will maintain accurate records of technical issues, and solutions provided, as well as expanding and maintaining service documentation and client knowledge base through guides and online demonstrations. You will aid in the advancement of our clients support infrastructure and suggest improvements in processes.

As you settle into the role, you will gain the opportunity to work with Development and QA teams around testing, low code tools and DevOps support.

You will have at least 2 years of IT related experience, excellent inter-personal and customer facing skills. Have solid IT support experience using Windows, AD etc. Any exposure to SQL would be beneficial.

As this role is based onsite in Hatfield, you will ideally be within commutable distance. A starting salary of up to 30,000 plus benefits is on offer to the right candidate.