ICT Consultant

turn IT on; Leeds; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading educational technology provider is seeking an ICT Consultant in Leeds to enhance IT services in schools. The role involves maintaining IT hardware and software, resolving technical issues, and providing excellent customer service. Ideal candidates should have a strong technical background and at least 2 years of experience in ICT support, preferably in education. The position offers a salary between £26,000 - £31,000 and includes benefits like a pension scheme and employee assistance programme.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle/ebike scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• At least 2 years' experience in ICT Technician/2nd line support, preferably in the education sector.
• Strong technical background with a proactive approach to problem solving.
• Ability to explain technical issues in layman's terms.

Responsibilities

• Resolve and manage technical issues impacting school functions.
• Installation or repair of computers and software.
• Respond to technical duties associated with the computer network.

Skills

Problem solving

Customer service

Communication skills

Knowledge of Microsoft Office365

Job description

Overview

Leeds

Salary: £26,000 - £31,000

Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust in Leeds. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and Turn IT on, keeping them up to date with what services Turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support, preferably in the education sector, although not essential. You should be able to work independently with an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. You should be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities

• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware)

Requirements / Qualifications

• At least 2 years’ experience in ICT Technician/2nd line support, preferably in the education sector (not essential).
• Strong technical background with a proactive approach to problem solving.
• Good knowledge of Microsoft Office365 and common user applications.
• Ability to explain technical issues in layman’s terms and provide excellent customer service.
• Ability to work independently and as part of a team, with strong communication and organisational skills.

Benefits and Terms

The role is offered on a full-time, full-year basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks.

Salary: between £26,000 - £31,000 (negotiable for the right person). Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

About Turn IT on and Our Group

The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the Transforming Learning Group – Turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 463 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

Equality, Diversity and Safeguarding

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

“Happy to talk flexible working”

“Your data matters”