ICQA Area Manager

Amazon; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global tech company seeks an ICQA Area Manager to lead a fulfillment centre Inventory Control and Quality Assurance team. Your role involves supervising a team, ensuring safety compliance, and driving process improvements. The ideal candidate holds a Bachelor's degree in operations management and is proficient in MS Office, especially Excel. This position offers opportunities for growth in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience in operations management.
• Fluent in MS Office, especially Excel.
• Advanced proficiency in local language.

Responsibilities

• Lead a team in Inventory Control/Quality Assurance operations.
• Support safety programs and compliance.
• Coordinate inventory control maintenance and random counts.
• Measure quality and provide feedback to management.
• Conduct shift planning and forecasting.
• Identify root causes of inventory deviation.
• Drive process improvements and develop team members.

Skills

Analytical abilities

Expertise in MS Office

Knowledge of Lean methodologies

Education

Bachelor's Degree in operations management

Tools

MS Excel

Job description

Description

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazon's rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key Job Responsibilities

Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.

• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfilment & operations-focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees

Basic Qualifications

• Bachelor's Degree from an accredited university or equivalent experience in operations management
• Fluent user of the entire MS Office suite, especially Excel
• Advanced proficiency in local language.

Preferred Qualifications

• Strong analytical abilities, including proficient mathematical and data analysis skills
• Able to swiftly pick up new software systems and data analysis tools
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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