ICQA Area Manager

Amazon; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading fulfillment company in the UK is seeking an ICQA Area Manager to lead a team in managing inventory control and quality assurance within their fulfillment center. The ideal candidate will have a Bachelor’s Degree in operations management, proficiency in MS Office, particularly Excel, and strong analytical skills. This position offers the opportunity to make a dynamic impact in a fast-paced environment focused on customer satisfaction.

Qualifications

• Bachelor’s Degree or equivalent experience in operations management.
• Fluent user of MS Office, especially Excel.
• Proficiency in the local language.

Responsibilities

• Lead and supervise a team of associates in ICQA operations.
• Support safety programs to ensure a safe work environment.
• Coordinate inventory control maintenance and counts.
• Measure quality and inventory integrity.
• Conduct shift planning and forecasting.
• Identify root causes of inventory deviation.
• Drive process improvements and reduce employee turnover.
• Appraise and develop team members.

Skills

Fluent user of the entire MS Office suite

Strong analytical abilities

Advanced proficiency in local language

Education

Bachelor’s Degree from an accredited university or equivalent experience in operations management

Job description

Overview

Job ID: 3111900 | Amazon UK Services Ltd.

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, alongside assigning and directing work.
• Plan for and identify root causes of inventory deviation, via cause and effect analysis.
• Support network-wide fulfilment & operations-focused quality initiatives.
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
• Appraise the performance of team members; developing, rewarding and coaching employees.

Basic Qualifications

• Bachelor’s Degree from an accredited university or equivalent experience in operations management.
• Fluent user of the entire MS Office suite, especially Excel.
• Advanced proficiency in local language.

Preferred Qualifications

• Strong analytical abilities, including proficient mathematical and data analysis skills.
• Able to swiftly pick up new software systems and data analysis tools.
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques.

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