ICQA Area Manager

Amazon Jobs; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global fulfillment company is seeking an ICQA Area Manager to oversee the Inventory Control and Quality Assurance team. The ideal candidate will ensure compliance with safety programs and manage inventory control processes. The role requires a Bachelor’s degree, strong analytical skills, and proficiency in MS Office, especially Excel. Join us in a fast-paced environment that values customer obsession and team development.

Qualifications

• Fluency in local language is required.
• Ability to swiftly learn new software systems.

Responsibilities

• Support safety programs and compliance for a safe work environment.
• Coordinate inventory control maintenance and counts.
• Measure quality and inventory integrity.
• Conduct shift planning and direct work assignments.
• Identify root causes of inventory deviation.
• Drive network-wide quality initiatives.
• Review customer complaints and develop action plans.
• Motivate team members and reduce employee turnover.
• Appraise team member performance and provide coaching.

Skills

Fluent user of MS Office suite

Strong analytical abilities

Data analysis skills

Knowledge of Lean methodologies

Knowledge of Six Sigma techniques

Education

Bachelor’s Degree or equivalent experience

Job description

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key Responsibilities

• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfilment & operations-focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees

Key Qualifications

• Bachelor’s Degree from an accredited university or equivalent experience in operations management
• Fluent user of the entire MS Office suite, especially Excel
• Advanced proficiency in local language
• Strong analytical abilities, including proficient mathematical and data analysis skills
• Able to swiftly pick up new software systems and data analysis tools
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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