ICQA Area Manager

Amazon; Hinckley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading online retailer in Hinckley is seeking an ICQA Area Manager to supervise inventory control and quality assurance. The ideal candidate will have a Bachelor's degree and proficiency in analytical skills. Responsibilities include leading a team, ensuring safety compliance, and driving process improvements in a fast-paced fulfilment centre environment. This full-time position offers opportunities for professional growth and development.

Qualifications

• Fluent in the local language.
• Strong analytical skills including data analysis.
• Familiar with Lean and Six Sigma methodologies.

Responsibilities

• Lead and supervise a team in Inventory Control and Quality Assurance.
• Ensure compliance with safety programs.
• Measure quality and inventory integrity.
• Conduct shift planning and forecasting.
• Drive process improvements and develop team members.

Skills

Sales Experience

Management Experience

Team Management

Process Improvement

Leadership Experience

Education

Bachelor's Degree in Operations Management or equivalent

Tools

MS Office Suite, especially Excel

Job description

Do you aim to have a dynamic impact on the world

Are you up for creating solutions and solving tomorrows problems today

Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centres sit at the heart of Amazons rapidly growing operations network : they are where we manage our fast-moving each fulfilment centre our teams stow deliveries pick products package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfilment centres are fast-paced and high reward environments where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.

Key job responsibilities

• Lead and supervise a team of hourly associates in Inventory Control / Quality Assurance operations within the fulfilment centre :
• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
• Measure quality inventory integrity and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting alongside assigning and directing work
• Plan for and identify root causes of inventory deviation via cause and effect analysis
• Support network‑wide fulfilment & operations‑focused quality initiatives
• Review and analyse customer complaints and process defect data followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members ability to keep pace with our rapid growth while motivating others and reducing employee turnover
• Appraise the performance of team members; developing rewarding and coaching employees

Qualifications

• Bachelors Degree from an accredited university or equivalent experience in operations management
• Fluent user of the entire MS Office suite especially Excel
• Advanced proficiency in local language.
• Strong analytical abilities including proficient mathematical and data analysis skills
• Able to swiftly pick up new software systems and data analysis tools
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Key Skills

• Sales Experience
• Direct Sales
• Retail Experience
• Hospitality Experience
• Management Experience
• Process Improvement
• Outside Sales
• Team Management
• Kaizen
• Leadership Experience
• Public Speaking
• Supervising Experience

Required Experience :

Manager

Employment Type : Full-Time

Experience : years

Vacancy : 1