ICE Order Comms Systems Administrator

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare organization in Gateshead is looking for a System Administrator to manage and support their ICE Desktop Order Communications system. The role includes system testing, user training, and day-to-day maintenance. Candidates should have a degree or equivalent experience and knowledge of Microsoft Windows packages. This position requires excellent communication and organizational skills and offers the opportunity to work closely with healthcare professionals, ensuring efficient operations in a vital health service environment.

Benefits

Comprehensive training

Supportive work environment

Career development opportunities

Qualifications

• Educated to degree level or have equivalent experience.
• Experience in administrative or operational IT roles.
• Experience delivering system training to individuals or groups.

Responsibilities

• Support the Trust's ICE Desktop Order Communications system.
• Maintain user accounts and provide training to end users.
• Assist in the continued development of the Order Communications solution.

Skills

Communication skills

Interpersonal skills

Organisational skills

Presentation skills

Analytical skills

Numerical skills

Education

Degree level or equivalent

Tools

Microsoft Windows packages

ICE system

Careflow

EMIS

Nervecentre

Job description

An exciting Fixed Term/Secondment opportunity has arisen for a System Administrator role within the Pathology IT Team.

We are seeking to appoint an enthusiastic individual to support the Trust's ICE Desktop Order Communications system on a day to day basis, the role covers system testing, user training and support, system development and day to day system maintenance.

Main duties of the job

Able to use initiative and work to tight deadlines.

The successful candidate will be educated to a degree level or have the equivalent experience and have working knowledge of Microsoft Windows packages and an understanding of the Core Trust Systems.

A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

This role combines technical expertise, user support, and system management to provide high quality, comprehensive day to day administration to the ICE Desktop Order Communications system. Acts as the single point of contact for enquiries from end users. Maintains the user accounts on the system and provision of training to end users when required. Assists in the continued development of the Order Communications solution provided to end users

• To maintain user accounts and access rights to the ICE Desktop Order Communications system.
• To maintain test and location library within ICE Desktop to ensure parity with the Laboratory Information Management System (LIMS)
• To manage merge maintenance of records on the ICE Desktop solution
• Deliver ICE Desktop system training and Junior doctor induction sessions or to individual users when required
• Prepare and review Standard Operating Procedures (SOPs) for the use of the ICE Desktop solution in line with the standards of the service
• Plan and deploy the use of the ICE Desktop solution across all pathology service users
• Continually development and enhance the ICE suite of modules
• The post holder will be involved in the testing of software release patches in a test environment to check for suitability prior to application to live systems and their deployment
• Primary contact for telephone and general enquiries relating to the ICE Desktop solution
• There is a requirement of this post to work offsite occasionally at GP surgeries or other Trusts. This also includes periods of work relating to training or system testing where travel to other parts of the UK may be necessary

Communication

Possess excellent communication and interpersonal skills to be effective in the role. This will include communicating with all NHS staff within the Trust at all levels and also across multi-agency boundaries. Provide and receive information from health systems which may be complex and will be required to discuss systems issues with suppliers or system users, both internal users and from other organisations. They will be required to discuss and negotiate user requirements for amendments and enhancements to information systems, which may be both complex and sensitive in nature. Act as the principle support contact for the ICE Desktop solution and assist system users in resolving problems, either over the telephone or by direct contact, and includes production/maintenance of user guide documentation. Ability to communicate complex information about the ICE Desktop solution, needs persuasive negotiation skills and be able to convey right level of message to relevant parties. Plan and deliver ICE training programme as part of junior doctors induction and one-2-one staff training when required. There is a requirement to present and deliver training workshops at primary care time out events, GP surgeries and other ICE user locations. Occasional requirement to deliver ICE Desktop related presentations at the ICE User Group Provide progress updates as and when required. Ensure accurate and open communication and co-operation with a range of organisations and individuals including:

• Executive and Senior Managers
• Clinicians
• Local Health Community
• Information Staff
• IT Staff
• All disciplines of Trust and PCT staff
• External Suppliers

Person Specification

Education

• Able to demonstrate recent interest in own personal development
• Educated to degree level or equivalent

Experience

• Detailed working Systems such as ICE, Careflow, EMIS or Nervecentre.
• Experience of delivering system training to groups and/or individuals.
• Relevant experience in an administrative or IT operational role.
• Experience of working in a helpdesk environment, supporting system users by telephone, electronically and in person.Capable of developing and delivering training programmes to all levels of staff

Skills

• Excellent communication, interpersonal and organisational and presentation skills
• Ability to follow procedures accurately
• Comprehensive knowledge of practical analytical, statistical and numerical skills
• Ability to work to set deadlines.

Knowledge

• Knowledge of issues relating to customer services and meeting service level agreements.
• Knowledge of the requirements for confidentiality and information governance when dealing with personal information
• Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc.
• Extensive IT knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.