ICC Service Development Lead – Projects & Change

NHS; Horwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional healthcare service in the UK is seeking a Service Development Officer to support project management and delivery across integrated contact centres. This role involves collaborating with stakeholders, coordinating project resources, and contributing to service redesign initiatives. Candidates should possess strong communication and analytical skills, alongside a working knowledge of project management. The position offers an exciting opportunity to influence healthcare delivery in a collaborative environment.

Qualifications

• Excellent interpersonal skills to engage with all levels.
• Good writing skills for reports and specifications.
• Flexible and methodical work approach.
• Strong ability to manage conflict and persuade.

Responsibilities

• Support project delivery across Integrated Contact Centres.
• Assist in project management standards and documentation.
• Collaborate with stakeholders to identify resources and dependencies.
• Produce high-quality reports and presentations for meetings.

Skills

Interpersonal skills

Verbal communication

Analytical skills

IT skills

Organisational skills

Education

Working knowledge of project management

Tools

SharePoint

Excel

Visio

PowerPoint

Job description

A regional healthcare service in the UK is seeking a Service Development Officer to support project management and delivery across integrated contact centres. This role involves collaborating with stakeholders, coordinating project resources, and contributing to service redesign initiatives. Candidates should possess strong communication and analytical skills, alongside a working knowledge of project management. The position offers an exciting opportunity to influence healthcare delivery in a collaborative environment.