ICC Scheduling Analyst

North West Ambulance Service Nhs Trust; Bolton; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A regional healthcare provider in Bolton seeks a staff scheduler to create and maintain schedules using a workforce management system. The ideal candidate has experience in WFM scheduling, excellent attention to detail, and strong analytical skills. This role offers hybrid working arrangements after initial training, alongside various employee benefits including generous annual leave and training opportunities.

Benefits

Pension scheme

Up to 33 days annual leave

Training and development opportunities

Access to NHS discounts

Car Lease Scheme

Cycle to Work Scheme

NHS Mortgages and Childcare Vouchers

Qualifications

• Experience working scheduling on a WFM; NICE IEX experience highly desirable.
• Outstanding attention to detail.
• Excellent analytical skills.

Responsibilities

• Create and maintain accurate staff schedules using the ICC's Work‑Force Management (WFM).
• Balance operational performance with staff wellbeing in scheduling decisions.
• Monitor compliance with the Working Time Directive.

Skills

Scheduling on a WFM

Attention to detail

Analytical skills

Positive approach to challenges

Tools

NICE IEX

Job description

Responsibilities

• Create and maintain accurate staff schedules using the ICC's Work‑Force Management (WFM).
• Balance operational performance with staff wellbeing in all scheduling decisions.
• Monitor compliance with the Working Time Directive and manage shrinkage data.
• Collaborate with managers to ensure workforce data accuracy and support scheduling activities such as training and meetings.

North West Ambulance Service NHS Trust provides 24‑hour, 365‑day accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013 and provides non‑emergency medical help fast, available 24 hours a day, 365 days a year.

There are no unsocial hours required as part of this role; working hours will be the rota provided below. Once established in role, hybrid working will be available with a requirement of a minimum of 2 days in the office per week. Estuary Point can be considered as a base site, but the wider team will be based at Middlebrook and travel may be required at times between the ICC sites.

Working Hours

• Example Rota – 9 AM Start Time: Monday – 5 hours, Tuesday – 4 hours, Wednesday – 5 hours, Thursday – 5 hours, Friday – 5 hours.

Qualifications

• Experience working scheduling on a WFM; NICE IEX experience highly desirable.
• Outstanding attention to detail.
• Positive can‑do approach to challenges.
• Excellent analytical skills.

Successful candidates will receive a conditional offer subject to the NHS Employment Checks Standards, including a valid right to work and identity check. Reference checks will cover a minimum of a three‑year period and will include a request for the number of days and occasions of sickness absence covering a minimum two‑year period. Absences related to disability, pregnancy, maternity and gender reassignment may be excluded. DBS checks may be required, with a charge where applicable. Occupational Health will require satisfactory medical clearance. While not a condition of employment, all staff are encouraged to be vaccinated against COVID‑19.

Equality, Diversity & Inclusion

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following grounds: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity, political beliefs or any other grounds.

In October 2025 we published our Anti‑racist Statement, which sets out our key commitments to becoming an anti‑racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. The Trust is currently under‑represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

Benefits

• Range of excellent benefits including a pension scheme.
• Up to 33 days Annual leave (exclusive of bank holidays).
• Training and development opportunities.
• Access to NHS discounts.
• Car Lease Scheme.
• Cycle to Work Scheme.
• NHS Mortgages and Childcare Vouchers.

The Trust reserves the right to close this vacancy early if a large number of applications are received. Due to the volume of applications, only shortlisted candidates will be contacted via email within 4 weeks of the closing date.