ICC Clinical Delivery Team Manager

North West Ambulance Service Nhs Trust; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional ambulance service in the United Kingdom is seeking a highly motivated individual for a clinical leadership role in their Integrated Contact Centre. The position involves providing support and guidance to a multi-disciplinary team and adapting to policies and procedures efficiently. Key responsibilities include ensuring team wellness, facilitating education, and managing performance. The ideal candidate will have strong evidence-based knowledge and experience. This role supports vital 24-hour service delivery to patients in the community.

Qualifications

• Valid right to work and identity check.
• Reference checks covering a minimum three-year period.
• DBS checks if applicable.
• Satisfactory medical clearance from Occupational Health.
• Vaccination against COVID-19 encouraged.

Responsibilities

• Provide support and leadership to a multi-disciplinary team.
• Adapt to current ICC policies and procedures.
• Deliver visible leadership and coach staff.
• Manage wellbeing, development and education of staff.
• Conduct monthly one-to-ones and guide performance management.

Job description

Overview

The Clinical Delivery team are looking for a highly motivated individual with evidence-based knowledge and experience to join our Integrated Contact Centre (ICC). This role will provide support and leadership to a multi-disciplinary team. Applicants will be expected to quickly adapt to current ICC policies, procedures and systems in place and to support and lead an expanding workforce through change.

Responsibilities

• Provide support and leadership to a multi-disciplinary team.
• Quickly adapt to current ICC policies, procedures and systems.
• Play a key part in supporting and leading an expanding workforce through change.
• Provide 24‑hour cover across Clinical Delivery within the NWAS ICC footprint and travel to all ICC sites as required.
• Deliver visible leadership to a multi-disciplinary team and coach staff whilst delivering and encouraging the Trust’s strategies and values.
• Ensure the team has access to education and support to Trust targets and expectations.
• Manage wellbeing, development and education, sickness and absence, conduct monthly one‑to‑ones and deliver KPI’s and guide staff through Performance Management Plans.

Qualifications

• A valid right to work and identity check.
• Reference checks covering a minimum three‑year period and at least two years of sickness absence.
• DBS checks (if the post is subject to DBS disclosure, a charge will be made).
• Occupational Health – satisfactory medical clearance required.
• Vaccination against COVID‑19 encouraged (not a condition of employment).

Working for our organisation

North West Ambulance Service NHS Trust provides 24‑hour, 365‑day accident and emergency services. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services and deliver the NHS 111 service in the North West.

EEO Statement

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs or any other grounds.