IBIS Queens Quarter - Housekeeping Team Member

TN United Kingdom; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hotel group in Northern Ireland as a Housekeeping Team Member. In this role, you'll ensure that rooms are always at their best, creating a welcoming environment for guests. You'll be part of a dedicated team committed to providing exceptional hospitality, where your contributions are valued. Enjoy a range of benefits including discounted hotel rates, health care plans, and opportunities for professional development. This is your chance to be part of a dynamic organization that prioritizes employee growth and well-being in the heart of Belfast.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to Work Scheme

Employee Appreciation Events

Increased Annual Leave with Service

Training and Development Programmes

Qualifications

• Ability to work within a team and independently.
• High standards of attention to detail and time management.

Responsibilities

• Ensure rooms are clean and welcoming for guests.
• Assist guests with requests and maintain supplies.
• Follow safety procedures and report any issues.

Skills

Attention to Detail

Time Management

Teamwork

Communication

Education

Experience in Housekeeping or Cleaning Role

Experience in Hospitality or Retail Sectors

Job description

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Client:

Location:

Belfast, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

faef82c6dd25

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.”

What is the job?

As a Housekeeping Team Member – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Hours

32 hours

What we offer

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

About The Role

Your day to day

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example

Keep your supervisor updated on room service progress and alert them to any repairs needed

Safety aware – follow our established safety procedures at all times - and wear protective

equipment when needed

Be organised - keep on top of supplies and amenities and always try to minimise waste

Reunite items with owners – and log any lost and found property

Look smart – wear your uniform and name badge with pride

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

Report, hand in, and/or log all lost and found items according to departmental procedures

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Assist with deep cleaning projects

Assist turndown duties

Assist with other duties as assigned

Attend all relevant departmental / hotel / company training

How do I deliver this?

"Heartist Transforming"- Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

• Make guests feel welcome

• Make guests feel heart-warmed

• Make guests feel incredible

• Make guests feel like they belong.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience within a Housekeeping Role or Cleaning role
• Experience within the Hospitality, care provider or retail sectors.

Required Criteria

• Ability to work within a Team and also independently
• High standards of Attention to Detail
• Strong Time Management skills and flexible with regards to working hours
• Ability to communicate and follow instruction
• Must have a clear understanding of speaking and understanding English.