IBA Accounts Technician/Credit Control Analyst (Hybrid working)

National African-American Insurance Association (NAAIA); Witham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance association is seeking an IBA/Credit Control Analyst to join their Fiduciary Team. The role is hybrid, balancing home working with office presence in Witham. Ideal candidates will possess strong accounts and settlement knowledge and experience in managing client relationships. Responsibilities include securing agreements, processing transactions, and collaborating with specialists to improve processes. Join a dynamic team focused on professional development and innovative solutions.

Benefits

Professional development opportunities

Supportive work culture

Flexible working arrangements

Qualifications

• Track record of successful client account management.
• Ability to manage expectations of all clients and stakeholders.
• Strong client focus and good at problem solving.

Responsibilities

• Take responsibility for own workload and liaise with senior colleagues.
• Develop and maintain clear working papers for investigative work.
• Support wider Client Support Services activities.

Skills

Accounts & Settlement knowledge

Client account management

Data management

Analytical skills

Problem solving

Job description

Our Client Support Services department has an opportunity for an IBA/Credit Control Analyst with our Fiduciary Team. This is available on a hybrid basis, offering home working for 2 days, with the other 3 days based in our office in Witham.

As an IBA Accounts Technician/Credit Control Analyst you will be securing agreement and settlement of balances with our Clients or markets. Handling & allocating payments and receipts for your own clients which includes unique lines of business, programme structures and reinsurance reporting requirements.

What can you expect?

• Work with Reinsurance professionals across Witham and London
• Gain significant experience of working within a technical capacity for a Broker
• Apply your experience and further development within a role that's truly progressive
• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk

We will rely on you to:

• Take responsibility for own workload, including where necessary definition of cases and associated issues.
• Work with a high degree of autonomy in relation to more routine aspects, liaising effectively with senior colleagues where guidance or escalation is required.
• Partner with the Operations Specialists to support with root cause analysis and develop improved process, protocols, and behaviours to improve outcomes in the future.
• Utilise knowledge of processing of premiums and/or loss transactions and associated cash follow up, plus the application and disbursement of funds due.
• Liaise effectively with Client Service Support and Guy Carpenter client facing colleagues where necessary to ensure a coordinated approach is taken.
• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management such as utilisation of reserves or application of Guy Carpenter credit write back policy and/or processing of complex accounts.
• Support wider CSS activities where required, including but not limited to quarter review of potential financial exposures, delivery of key performance targets or other significant business objectives.
• Duties to support client base include transactional processing, follow up and securing reinsurance recoveries, collateral and timely and accurate system entry of all assigned client activity.

What you need to have:

• Accounts & Settlement knowledge.
• Track record of successful client account management, relationship management, engagement and development.
• Successful management of workload; able to manage expectations of all clients and stakeholders.
• Data management and analytical skills.
• A strong client focus and good at problem solving to reconcile and unravel payment queries.

What makes you stand out:

• Experience of Insurance or Reinsurance accounting and settlement activities.
• Knowledge of Bureau markets.
• Exposure to working with currencies.
• Having provided guidance by mentoring and/or training colleagues

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.