IAS (Internal Application Support) Analyst

TP ICAP Group Services Ltd; Belfast City District; On-site; GBP 40,000 - 65,000; Full time

Job summary

TP ICAP Group is seeking a motivated candidate to join an experienced team responsible for the implementation and support of trading systems from a Level 2 support perspective. You will work with core technologies and maintain relationships with internal customers while logging, documenting, and automating tasks.

The role focuses on day-to-day support, system implementation, and creation of runbooks and knowledge artifacts.

Qualifications

• Essential Windows Server operating systems Unix / Linux – Preferably power user level SQL (T-SQL, SQL Server Management Services)
• Working knowledge of networking tools (e.g. ssh, sftp, traceroute)
• Shell Scripting (PowerShell, Bash, Perl)
• Strong grasp of Change management process
• Demonstrate strong experience in Monitoring / Observability tooling
• Strong grasp of ITIL based support process. Incident escalation etc.
• Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures

Responsibilities

• Monitors and oversees all trading application functionality and the performance of system environment.
• Acts as second level support that troubleshoots incidents and requests escalated by the business.
• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
• Builds up the trading application with all the required third party tools and application in staging and production environments.
• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
• Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
• Manage and perform Changes through the Change lifecycle.
• Submits request and change control forms to document the change done in both Non Production and production environments.
• Follows up the status of each request until it is completed.
• Responsible for managing the ticket queues and playing part in the Incident Management process and troubleshooting Application issues within an Incident life cycle.
• Understanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem management.

Skills

Windows Server

Unix/Linux

SSH/SFTP

Shell scripting

PowerShell

Bash

Perl

Change management

Monitoring

ITIL

HTML/JS/CSS

Tools

Ansible

TFS

Jenkins

Job description

Role Overview

An exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems supporting from a Level 2 Support perspective. This is a high profile business facing role that works with the core technologies that make TPICAP the leader in the electronic trading business. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities. The candidate will be focused on day-to-day support and implementation of TP/ICAP trading systems, documentation and creation of new tools. The candidate will need to maintain and develop internal customer relationships. The candidate will take system design direction from senior engineers and senior development staff.

Role Responsibilities

• Monitors and oversees all trading application functionality and the performance of system environment.


• Acts as second level support that troubleshoots incidents and requests escalated by the business.


• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.


• Builds up the trading application with all the required third party tools and application in staging and production environments.


• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.


• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).


• Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.


• Manage and perform Changes through the Change lifecycle.


• Submits request and change control forms to document the change done in both Non Production and production environments.


• Follows up the status of each request until it is completed.


• Responsible for managing the ticket queues and playing part in the Incident Management process and troubleshooting Application issues within an Incident life cycle.


• Understanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem management.

Experience / Competences

• Essential Windows Server operating systems Unix / Linux – Preferably power user level SQL (T-SQL, SQL Server Management Services)


• Working knowledge of networking tools (e.g. ssh, sftp, traceroute)


• Shell Scripting (PowerShell, Bash, Perl)


• Strong grasp of Change management process


• Demonstrate strong experience in Monitoring / Observability tooling


• Strong grasp of ITIL based support process. Incident escalation etc.


• Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures

Desired Automation tools

(Ansible, TFS, Jenkins)

Knowledge of HTML, Javascript and CSS preferred

Some experience with SQL language and Databases a major plus

Role Band & Level

Professional, 4 #LI-Hybrid #LI-MID #NIJobs #LI-SM1

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, you may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.

TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - City Quays 3 - Belfast

Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client‑facing brands is the financial security, operational strength and know‑how we have as a Group. Connections are at the heart of what we do. We combine our people’s know‑how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.