Hybrid Wastewater Customer Liaison & Resolver

Pertemps Milton Keynes; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Health & wellbeing benefits

Cycle to Work scheme

Life assurance

Job summary

Thames Water is recruiting a Customer Liaison for the Wastewater area in North London. You will manage a busy caseload, act as the voice of Thames Water, and collaborate with waste team members to resolve customer complaints. The role is hybrid with access to North London sites and offices.

You will need excellent communication, the ability to manage multiple cases, and experience engaging with customers. A full UK driving licence is essential for site visits.

Qualifications

• Experience as a customer liaison or similar role in service industries.
• Proven ability to engage with customers and resolve complaints effectively.
• Strong written and verbal communication with a customer focus.
• Ability to manage multiple tasks and priorities in a reactive environment.

Responsibilities

• Manage a dynamic caseload and own the North London area, resolving complaints with the waste team.
• Communicate with customers via phone, email and site visits, following brand/regulatory guidelines.
• Coordinate with cross-functional teams to find timely resolutions and keep stakeholders informed.
• Maintain trackers for open complaints and provide timely information to the Customer Team.
• Attend site visits with teams and act as main contact for customers throughout the journey.

Skills

Strong communication

Customer advocacy

Stakeholder management

Time management

Negotiation

Tools

Salesforce

GIS

MS Office

Job description

Thames Water is recruiting a Customer Liaison for the Wastewater area in North London. You will manage a busy caseload, act as the voice of Thames Water, and collaborate with waste team members to resolve customer complaints. The role is hybrid with access to North London sites and offices.

You will need excellent communication, the ability to manage multiple cases, and experience engaging with customers. A full UK driving licence is essential for site visits.