Hybrid UK: Customer Success & Growth Coordinator

Assured Data Protection Inc.; Leeds; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Team events

Inclusive environment

Job summary

Assured Data Protection in Leeds is seeking a Customer Success Coordinator to deliver outstanding service in a hybrid role with remote options. You will be the primary point of contact, nurture relationships, support renewals, and drive growth by understanding client needs and coordinating internal resources.

The role emphasizes strong communication, plan reviews, and proactive problem solving to maximize satisfaction.

Qualifications

• Excellent communication skills and the ability to understand the needs of the customers.
• Demonstrate analytical and problem-solving skills.
• Strong organizational and time management skills.
• Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

Responsibilities

• Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
• Conduct regular service reviews to assess customer satisfaction, identify potential challenges, understand current and future business objectives, and uncover opportunities to expand services that align with customer goals.
• Manage and drive customer renewals, ensuring timely contract execution and maximizing customer retention.
• Monitor customer accounts proactively, addressing issues before they escalated and identifying opportunities to improve service delivery and account performance.
• Resolve complex customer concerns and disputes professionally, ensuring positive outcomes and preserving strong client relationships.
• Support customer engagement and marketing initiatives by communicating product enhancements, industry insights, and best practices.
• Maintain accurate and up-to-date records of customer interactions, service activities, and account-related documentation.

Skills

Communication skills

Analytical thinking

Organizational skills

MS Office

Tools

HubSpot

ChurnZero

Job description

Assured Data Protection in Leeds is seeking a Customer Success Coordinator to deliver outstanding service in a hybrid role with remote options. You will be the primary point of contact, nurture relationships, support renewals, and drive growth by understanding client needs and coordinating internal resources.

The role emphasizes strong communication, plan reviews, and proactive problem solving to maximize satisfaction.