Hybrid Travel Claims Advisor

Charles Taylor; Highcliffe-on-Sea; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading insurance firm in the United Kingdom is seeking a Customer Service Advisor to handle travel claims. The role requires empathy and professionalism while assisting customers through challenging circumstances. Ideal candidates will have excellent communication skills and experience in customer service. The company offers a supportive work environment and the opportunity for professional growth.

Benefits

Mental health support sessions

Career growth and development opportunities

Supportive workplace culture

Qualifications

• Ability to work contracted hours and maintain commitment throughout training.
• Highly organised under pressure.

Responsibilities

• Evaluate claims and verify insurance coverage.
• Resolve claims efficiently.
• Provide clear guidance to customers.

Skills

Exceptional communication skills

High level of computer competency

Previous call centre / customer service experience

Strong attention to detail

Natural empathy

Strong numerical ability

Job description

A leading insurance firm in the United Kingdom is seeking a Customer Service Advisor to handle travel claims. The role requires empathy and professionalism while assisting customers through challenging circumstances. Ideal candidates will have excellent communication skills and experience in customer service. The company offers a supportive work environment and the opportunity for professional growth.