Hybrid Technical Support Officer – Cardiff (Customer Service)

Cognibox; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

A leading compliance solution provider based in Cardiff is seeking a Customer Service Support Officer to assist the Audit Services team. You will handle customer inquiries, perform pre-audit checks, and provide guidance on health and safety requirements. This role offers a hybrid work model, requiring three days a week in the office and benefits including generous annual leave and a healthcare plan.

Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance

Rewards Program

LinkedIn Learning License

Qualifications

• Experience in customer service and administration is essential.
• Ability to liaise with customers to verify documentation.
• Confidence in handling enquiries via telephone and email.

Responsibilities

• Complete pre-audit checks on customer information.
• Provide feedback and support for pre-audit checks.
• Offer health and safety advice to customers.

Skills

Customer service

Administrative experience

Attention to detail

Team player

Good written English

Job description

A leading compliance solution provider based in Cardiff is seeking a Customer Service Support Officer to assist the Audit Services team. You will handle customer inquiries, perform pre-audit checks, and provide guidance on health and safety requirements. This role offers a hybrid work model, requiring three days a week in the office and benefits including generous annual leave and a healthcare plan.