Hybrid Spa Therapist & Receptionist: Guest Experience Pro

THG Ingenuity; Manchester; On-site; GBP 16,531 - 22,041; Part time

Benefits offered by this job

Exclusive room rates

Dining discounts

THG brand discounts

GP consultations

Birthday day off

Learning and development

Uniforms provided

Meals during shifts

Wellbeing program

Pension scheme

Job summary

THG Ingenuity is recruiting for a Hybrid Spa Therapist & Receptionist at King Street Townhouse Hotel in Manchester. The role is part-time (32 hours/week) and involves welcoming guests, handling bookings, and delivering treatments with a high standard of hospitality.

You will assist in all front-office duties, respond to guest requests, and maintain rooms and stock levels while contributing to a premium guest experience.

Qualifications

• Experience in spa reception or hospitality is preferred.
• Excellent customer service and communication skills.
• Strong organisational abilities and attention to detail.
• Ability to stay calm and professional under pressure.

Responsibilities

• Welcome guests to the spa and reception areas.
• Deliver treatments and manage bookings on a hybrid basis.
• Answer calls, take reservations and process inquiries.
• Maintain cleanliness and stock levels in relaxation and treatment spaces.
• Coordinate with hotel staff to maximise revenue from bookings.

Skills

Problem-solving

Communication

Customer service

Flexibility

Discretion

Professionalism

IT skills

Booking systems

Tools

Booking systems

Job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

We are currently recruiting for an experienced Hybrid Spa Therapist & Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

This is a part time role - 32hrs per week.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. Explore more about King Street Townhouse Hotel here.

Main Duties Of The Role

• Welcoming members and guests to the spa
• Delivering treatments on a hybrid basis
• Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
• Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
• Answering phones from prospective customers and clients, taking reservations
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Processing bookings & inquiries
• Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
• Ensure there are sufficient stocks of laundry and retail products at all times
• Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked
  
  

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills
  
  

Benefits Include

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability
  
  

About Thg Experience

THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together.

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.

Apply

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.