Hybrid Solution Architect: Retail, Data & AI Strategy

Fortnum & Mason; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Fortnum & Mason, based in Piccadilly, is seeking a Solution Architect to shape and assure technology solutions across retail, hospitality, digital, customer services, data and corporate functions.

The role translates business needs into practical, secure, scalable designs, guides vendor selection, and balances customer experience, cost, risk, data quality and long‑term operational impact.

Qualifications

• Experience in a complex business environment and architecture governance.
• Familiar with architecture modelling tools and non-functional requirements.
• Comfortable with packaged apps, SaaS, APIs and cloud services.
• Ability to communicate complex ideas simply to stakeholders.

Responsibilities

• Define and maintain enterprise solution architecture aligned with IT strategy and security standards.
• Lead data and AI‑enabled solution discussions, ensuring governance and risk controls.
• Lead vendor and product selection, design assurance, and cost‑of‑ownership reduction.
• Maintain architectural principles, governance, and debt log; drive standardisation.
• Create and share patterns and documentation across teams.

Skills

Strategic architecture leadership

Stakeholder communication

Solution architecture design

Cloud & data platforms

Education

TOGAF certification

Tools

Microsoft Dynamics

Fabric

Adobe ecommerce

Cloudflare

Job description

Fortnum & Mason, based in Piccadilly, is seeking a Solution Architect to shape and assure technology solutions across retail, hospitality, digital, customer services, data and corporate functions.

The role translates business needs into practical, secure, scalable designs, guides vendor selection, and balances customer experience, cost, risk, data quality and long‑term operational impact.