Hybrid SMR Engagement Specialist: Resolve & Improve

Motability Operations Limited; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mobility solutions provider is searching for an SMR Engagement Specialist in Bristol. In this role, you will manage SMR complaints and escalations, ensuring effective resolution with OEMs and dealers. Ideal candidates are proactive problem-solvers with strong communication and negotiation skills, committed to exceptional service outcomes. The position offers a full-time, permanent contract with a hybrid working model.

Benefits

Annual discretionary bonus

15% non-contributory pension

Private Medical Insurance

Employee Discount Scheme

Access to Cycle to Work Scheme

28 days annual leave with options to purchase/sell

Volunteering day

Health screenings for over 50s

Qualifications

• Proven experience in service, maintenance, and repair operations.
• Strong background in complaint handling and issue resolution.
• Excellent communication and negotiation skills.

Responsibilities

• Manage complex SMR complaints and escalations.
• Act as key liaison for OEMs and dealers.
• Track case escalations and identify root causes.

Skills

Service, maintenance, and repair operations

Complaint handling

Communication skills

Negotiation skills

Root cause analysis

Job description

A leading mobility solutions provider is searching for an SMR Engagement Specialist in Bristol. In this role, you will manage SMR complaints and escalations, ensuring effective resolution with OEMs and dealers. Ideal candidates are proactive problem-solvers with strong communication and negotiation skills, committed to exceptional service outcomes. The position offers a full-time, permanent contract with a hybrid working model.