Hybrid Service Manager, Client Success & Growth

Shared Services Connected Ltd; Sheffield; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading service management provider in the UK is seeking an experienced Service Manager to oversee the delivery of Employment Services. This hybrid role, based in Sheffield or Southampton, requires strong contract management skills and the ability to build client relationships. The role includes responsibilities such as monitoring service performance and driving revenue growth through service improvements. Offering competitive salary and comprehensive benefits, this position promotes a balance of work and personal life.

Benefits

10% Bonus

£5,400 car allowance

25 days annual leave with option to buy extra days

Private medical

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Service & contract management experience, preferably in a similar industry.
• Familiarity with the NHS sector and how it operates.
• Strong understanding of contract law and negotiation techniques.

Responsibilities

• Oversee service performance against SLAs and contractual commitments.
• Resolve service issues and complaints proactively.
• Drive revenue growth through upselling and cross-selling.

Skills

Service & contract management experience

Knowledge of shared service delivery

Sales and account growth experience

Excellent communication skills

Detail oriented with strong organizational skills

Proficiency in CRM software

Tools

Microsoft Office Suite

Contract Management Tools

Job description

A leading service management provider in the UK is seeking an experienced Service Manager to oversee the delivery of Employment Services. This hybrid role, based in Sheffield or Southampton, requires strong contract management skills and the ability to build client relationships. The role includes responsibilities such as monitoring service performance and driving revenue growth through service improvements. Offering competitive salary and comprehensive benefits, this position promotes a balance of work and personal life.