Hybrid Service Design Lead - Digital Experiences

Sky UK; Aldershot; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading media and entertainment brand in Aldershot is seeking a Lead Service Designer to enhance customer journeys and service models. In this role, you will lead service design strategies across digital experiences while collaborating with cross-functional teams to align efforts with business goals. The position offers a flexible hybrid working arrangement, allowing you to experience both office and remote work environments. The ideal candidate will have a strong track record in service design and be driven by a customer-centric approach.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky Q subscription

Wide range of Sky VIP rewards

Qualifications

• Track record of leading service design and delivering impactful outcomes across large-scale digital products.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping.
• Mastery in accessibility and user research methods.

Responsibilities

• Lead a team to analyse, define, and improve multi-channel customer journeys.
• Drive strategic service design across portfolios to champion the customer voice.
• Partner with cross-functional leaders to deliver scalable service solutions.

Job description

A leading media and entertainment brand in Aldershot is seeking a Lead Service Designer to enhance customer journeys and service models. In this role, you will lead service design strategies across digital experiences while collaborating with cross-functional teams to align efforts with business goals. The position offers a flexible hybrid working arrangement, allowing you to experience both office and remote work environments. The ideal candidate will have a strong track record in service design and be driven by a customer-centric approach.