Hybrid Senior Service Delivery Lead – Incident & Change

Clearwater People Solutions; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A reputable recruitment agency is seeking a Service Delivery Manager for a 6-month contract in the United Kingdom. This hybrid role requires the candidate to be in the office in Kent two days a week. Key responsibilities include maintaining service relationships with stakeholders, managing incidents and service requests, and ensuring service levels meet or exceed expectations. The ideal candidate will have experience in Incident and Change Management, and have operated at a Senior or Lead level with strong stakeholder engagement skills.

Qualifications

• Strong background in Incident and Change Management.
• Experience in Shared Services environments.
• Operated in a Senior or Lead capacity.

Responsibilities

• Support the Technology Service Delivery Management team.
• Ensure SLA's are reported and customer expectations are met.
• Hold full responsibility for the end-to-end service provision.

Skills

Incident Management

Change Management

Service Delivery Management

Stakeholder Engagement

Education

ITIL Managing Professional

Job description

A reputable recruitment agency is seeking a Service Delivery Manager for a 6-month contract in the United Kingdom. This hybrid role requires the candidate to be in the office in Kent two days a week. Key responsibilities include maintaining service relationships with stakeholders, managing incidents and service requests, and ensuring service levels meet or exceed expectations. The ideal candidate will have experience in Incident and Change Management, and have operated at a Senior or Lead level with strong stakeholder engagement skills.