Hybrid Senior Customer Insight Strategist

Harrods; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Excellent benefits package

Job summary

Harrods is seeking a Senior Insights Analyst to translate complex data into actionable insights for internal and external stakeholders. The role blends analytical rigor with commercial impact, focusing on customer insights, product analytics, and campaign measurement within a fast-paced luxury retail environment.

The role is hybrid, with in-office presence required three days per week. Strong Excel, SQL, and data visualization skills (Power BI/Tableau) are essential, along with experience in

Qualifications

• Experience with customer data and large datasets.
• Ability to translate quantitative analysis into actionable insights.
• Strong storytelling and presentation skills to non-technical audiences.

Responsibilities

• Translate quantitative analysis into commercially valuable insights for stakeholders.
• Support pipeline management, product insights, and campaign measurement.
• Present findings and recommendations to drive business decisions and improve customer experience.

Skills

SQL

Data analysis

Stakeholder management

Storytelling

Tools

Excel

Power BI

Tableau

SAP Analytics Cloud

Job description

Harrods is seeking a Senior Insights Analyst to translate complex data into actionable insights for internal and external stakeholders. The role blends analytical rigor with commercial impact, focusing on customer insights, product analytics, and campaign measurement within a fast-paced luxury retail environment.

The role is hybrid, with in-office presence required three days per week. Strong Excel, SQL, and data visualization skills (Power BI/Tableau) are essential, along with experience in