Hybrid Retail Media Customer Success Manager

Sphere Digital Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech recruitment firm in London is seeking a Customer Success Manager to support clients in maximizing their Retail Media strategies. The ideal candidate will have over 2 years of experience in digital marketing and a strong understanding of platforms like Amazon Ads, Criteo, and Citrus. This role offers a dynamic work culture with hybrid opportunities and collaboration with top-tier brands.

Benefits

Hybrid working

Clear path for progression

Collaborative culture

Qualifications

• 2+ years' experience in digital marketing, paid search, or retail/commerce media.
• Hands-on knowledge of retail media platforms is highly desirable.
• Organised, proactive, and problem-solving mindset.

Responsibilities

• Act as the day-to-day partner for clients, driving adoption and successful use of the platform.
• Deliver onboarding and ongoing training to ensure clients maximise ROI.
• Translate complex analytics into actionable insights.

Skills

Digital marketing

Client management

Project management

Communication

Tools

Amazon Ads

Criteo

Citrus

Job description

A leading tech recruitment firm in London is seeking a Customer Success Manager to support clients in maximizing their Retail Media strategies. The ideal candidate will have over 2 years of experience in digital marketing and a strong understanding of platforms like Amazon Ads, Criteo, and Citrus. This role offers a dynamic work culture with hybrid opportunities and collaboration with top-tier brands.