Hybrid: Resident Wellbeing & Housing Scheme Officer

The Hyde Group; Croydon; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading housing provider is seeking a Housing Scheme Officer in Croydon. The role involves providing essential support to residents, ensuring their safety and engagement within the community. Key responsibilities include customer care, compliance testing, and managing the financial aspects of the housing scheme. The ideal candidate has experience in housing management or social work, alongside strong communication skills. This position promotes personal development and offers a hybrid working environment.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career development

Hybrid working options

Qualifications

• Proven experience in housing management or social work with understanding of later living concepts.
• Strong communication and interpersonal skills.
• Friendly, approachable, and caring attitude.
• Knowledge of housing regulations and best practices.
• Good organizational and time management skills.

Responsibilities

• Undertake regular customer wellbeing calls and visits.
• Act as point of contact for communal services.
• Lead on customer engagement and wellbeing activities.
• Carry out Health & Safety compliance tests.
• Manage the financial aspects of the scheme.

Skills

Communication

Interpersonal skills

Customer-focused approach

Organizational skills

Time management

Education

Experience in housing management or social work

Job description

A leading housing provider is seeking a Housing Scheme Officer in Croydon. The role involves providing essential support to residents, ensuring their safety and engagement within the community. Key responsibilities include customer care, compliance testing, and managing the financial aspects of the housing scheme. The ideal candidate has experience in housing management or social work, alongside strong communication skills. This position promotes personal development and offers a hybrid working environment.