Hybrid Operations Compliance Officer – Complaints & Investigations

BCA; United Kingdom; Hybrid; GBP 28,000; Full time

Job summary

A leading logistics services provider in the United Kingdom is seeking a Compliance Officer to manage customer complaints and ensure compliance with company policies. The role involves working closely with cross-functional teams and requires attention to detail. Ideal candidates will have experience in customer service and an understanding of GDPR regulations. The position offers a hybrid working model based in Birmingham Business Park.

Qualifications

• Experience in handling customer complaints effectively.
• Ability to investigate and report on complex issues.
• Familiarity with GDPR-related matters and data handling.

Responsibilities

• Manage customer complaints and ensure resolutions meet SLAs.
• Investigate potential driver fraud and gather evidence.
• Handle Data Subject Access Requests and GDPR inquiries.

Skills

Collaboration

Attention to detail

Conflict resolution

Job description

A leading logistics services provider in the United Kingdom is seeking a Compliance Officer to manage customer complaints and ensure compliance with company policies. The role involves working closely with cross-functional teams and requires attention to detail. Ideal candidates will have experience in customer service and an understanding of GDPR regulations. The position offers a hybrid working model based in Birmingham Business Park.