Hybrid Operations Analyst - Compliance & Efficiency

Adecco; Glasgow; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading employment agency is seeking an Operations Analyst to join their Assurance Hub in Scotland. This role involves delivering operational objectives, managing complex cases, and supporting compliance. The position offers hybrid work with one day in the office weekly, alongside a competitive hourly rate of £14.74. Candidates must have strong numerical skills and the ability to work collaboratively. Commitment to inclusivity in the recruitment process is emphasized.

Benefits

Inclusive and accessible recruitment process

Qualifications

• Strong numerical and analytical skills, with excellent written and verbal communication abilities.
• Ability to evaluate and scrutinise evidence with exceptional attention to detail.
• Excellent organizational and prioritization skills, with the capacity to manage a shifting workload independently.
• Proven ability to establish and maintain collaborative working relationships with internal and external stakeholders.
• A good team player with the initiative to work autonomously.

Responsibilities

• Providing front line operational services to customers and service users.
• Liaising with teams across the organisation to prioritise and manage workload effectively.
• Managing certificates and supporting payments to scheme participants.
• Handling reviews and engaging relevant teams to resolve complex cases.
• Managing applications, audit cases, and amendment processes.
• Assisting in investigations related to non-compliance or potential harm to energy consumers.
• Meeting the team's Key Performance Indicator (KPI) targets.
• Supporting all aspects of operations and scheme-related work.
• Proactively reviewing procedures and suggesting improvements.

Skills

Strong numerical and analytical skills

Excellent written and verbal communication

Attention to detail

Organizational and prioritization skills

Collaborative working relationships

Ability to manage shifting workload

Job description

A leading employment agency is seeking an Operations Analyst to join their Assurance Hub in Scotland. This role involves delivering operational objectives, managing complex cases, and supporting compliance. The position offers hybrid work with one day in the office weekly, alongside a competitive hourly rate of £14.74. Candidates must have strong numerical skills and the ability to work collaboratively. Commitment to inclusivity in the recruitment process is emphasized.