Hybrid Motor Insurance Customer Advisor - Growth & Bonuses

KINGSGATE RECRUITMENT; Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A company in the motor insurance sector is looking for customer service professionals to manage inquiries and assist policyholders. This role, offering hybrid work flexibility, includes handling calls and emails, resolving complaints, and maintaining customer records. The ideal candidate possesses excellent communication and problem-solving skills, with a salary range of £25,000 – £28,000 plus quarterly bonuses.

Benefits

Quarterly performance bonuses

Private medical insurance

Pension scheme

Employee wellbeing support

Structured training and career progression

Qualifications

• Previous experience in customer service is required.
• Communication skills must be clear and friendly.
• Problem-solving abilities are necessary.

Responsibilities

• Respond to inbound calls and emails regarding policy coverage.
• Assist policyholders with applications and renewals.
• Handle and resolve complaints professionally.
• Escalate complex cases to the appropriate team.
• Maintain accurate customer records in CRM system.

Skills

Previous customer service experience

Excellent communication skills

Problem-solving abilities

Ambition to grow

Job description

A company in the motor insurance sector is looking for customer service professionals to manage inquiries and assist policyholders. This role, offering hybrid work flexibility, includes handling calls and emails, resolving complaints, and maintaining customer records. The ideal candidate possesses excellent communication and problem-solving skills, with a salary range of £25,000 – £28,000 plus quarterly bonuses.