Hybrid IT Support Technician (1st/2nd Line)

James Grace; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology services provider in the United Kingdom is seeking an IT Support Technician to provide 1st and 2nd line support in a hybrid working environment. You will assist both onsite and remote users, ensuring issues are resolved efficiently while maintaining a professional demeanor. The ideal candidate will have over 2 years of experience in a similar role, strong customer service skills, and a good understanding of IT infrastructure. This role features opportunities for learning and growth within a supportive team.

Qualifications

• Minimum 2 years of experience in a 1st & 2nd Line Service Desk role.
• Excellent customer service skills with a confident telephone manner.
• Understanding of IT infrastructure including networking and telephony.

Responsibilities

• Provide 1st/2nd line support and escalate to 3rd line as needed.
• Prioritize and log incoming requests via ticketing systems.
• Troubleshoot problems effectively to resolve end user issues.
• Assist users professionally and empathetically.
• Support IT services for multiple remote worker locations.

Skills

Windows 10/11

Microsoft 365

Customer service skills

Networking knowledge

Azure AD/Active Directory

Job description

A technology services provider in the United Kingdom is seeking an IT Support Technician to provide 1st and 2nd line support in a hybrid working environment. You will assist both onsite and remote users, ensuring issues are resolved efficiently while maintaining a professional demeanor. The ideal candidate will have over 2 years of experience in a similar role, strong customer service skills, and a good understanding of IT infrastructure. This role features opportunities for learning and growth within a supportive team.