Hybrid IT Support Engineer — Hands-On, Cross-Platform Tech

Uber; Uckfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in Uckfield is seeking a full-time Level 2 IT Support Engineer to manage technical issues and enhance customer satisfaction. In this role, you will troubleshoot software and hardware problems, communicate effectively with clients, and document resolutions. Ideal candidates will have hands-on experience with various operating systems and networking. The position offers a supportive team environment and potential flexibility for reduced hours to accommodate personal responsibilities.

Benefits

Supportive team environment

Opportunity to grow your career

Occasional home working options

Qualifications

• Extensive experience in a technical support environment.
• Hands-on experience with desktop and server operating systems.
• Networking knowledge including TCP/IP and VPN.
• Knowledge of Microsoft 365 and modern workplace solutions.

Responsibilities

• Take ownership of Level 1 and 2 technical tickets.
• Communicate effectively with customers throughout ticket lifecycle.
• Document technical resolutions and create guides.
• Perform routine checks and support operational tasks.
• Suggest and implement automation processes.

Skills

Technical support experience

Hands-on experience with operating systems

Networking knowledge

Experience with Microsoft 365

Knowledge of cyber security principles

Proactive problem-solving

Effective communication

Tools

Remote support tools

Ticketing systems

Job description

A leading tech company in Uckfield is seeking a full-time Level 2 IT Support Engineer to manage technical issues and enhance customer satisfaction. In this role, you will troubleshoot software and hardware problems, communicate effectively with clients, and document resolutions. Ideal candidates will have hands-on experience with various operating systems and networking. The position offers a supportive team environment and potential flexibility for reduced hours to accommodate personal responsibilities.