Hybrid IT Support Engineer (1st/2nd Line) - Up to £30k

iO Associates; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic IT consultancy company in Portishead is seeking an IT Support Engineer (1st/2nd Line) to join their passionate team. You will manage and support IT infrastructure, contribute to key IT projects, and help clients adopt new technologies while ensuring operational efficiency. Ideal candidates should have Level 1/2 support experience and proficiency in troubleshooting both hardware and software issues. This position offers career development opportunities and a hybrid working arrangement.

Qualifications

• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.
• Excellent communication skills and ability to work well in a team.
• Knowledge of ITIL framework and service management best practices.

Responsibilities

• Manage and support IT infrastructure, including servers, networks, and related systems.
• Contribute to delivering key IT projects and assist clients in adopting new technologies.
• Help strengthen clients' overall IT setup and security posture.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Excellent communication skills

Ability to work in a team

Tools

ITIL framework

VMware

Hyper-V

Azure

AWS

Job description

A dynamic IT consultancy company in Portishead is seeking an IT Support Engineer (1st/2nd Line) to join their passionate team. You will manage and support IT infrastructure, contribute to key IT projects, and help clients adopt new technologies while ensuring operational efficiency. Ideal candidates should have Level 1/2 support experience and proficiency in troubleshooting both hardware and software issues. This position offers career development opportunities and a hybrid working arrangement.