Hybrid IT Support Assistant - 1st Line, Azure & Security

IDEX Consulting; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Assistant to provide tailored IT support within a small, friendly organization. The role focuses on direct user interaction, hardware/software troubleshooting, and ensuring cybersecurity compliance. Ideal for someone with prior IT support experience or a recent IT graduate. You will work in a close-knit team and gain exposure to a diverse range of technologies, including Windows Server and Veeam. This position offers both office and remote working options.

Qualifications

• Experience in IT support or a recent IT/computer science graduate.
• Ability to prioritise tasks and maintain accuracy and reliability.
• Comfortable working directly with users rather than just through a helpdesk.

Responsibilities

• Provide 1-to-1 support in a Microsoft Windows environment.
• Monitor server and firewall status.
• Verify overnight backups and routines.

Skills

IT support experience

Strong communication skills

Customer-focused approach

Basic network support

Cybersecurity awareness

Education

Recent IT/computer science graduate

Tools

Veeam

Windows Server 2019/2020

Microsoft Windows

Cisco firewalls

Job description

A leading recruitment agency is seeking an IT Support Assistant to provide tailored IT support within a small, friendly organization. The role focuses on direct user interaction, hardware/software troubleshooting, and ensuring cybersecurity compliance. Ideal for someone with prior IT support experience or a recent IT graduate. You will work in a close-knit team and gain exposure to a diverse range of technologies, including Windows Server and Veeam. This position offers both office and remote working options.