Hybrid IT Support Analyst | Windows 11, iOS & ServiceNow

UHCW NHS Trust; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent NHS Trust in the UK is looking for a Technical Support Analyst to join their ICT Department in Coventry. The successful candidate will provide hardware and software support to a large number of users while ensuring high levels of customer service. Responsibilities include desktop support, installation of equipment, basic network troubleshooting, and utilizing the ServiceNow system for incident management. A UK driving license is essential, and the role is full-time with core office hours. This job offers an exciting opportunity for career development in a dynamic team environment.

Benefits

Learning and development opportunities

Access to modern facilities

Qualifications

• Excellent technical skills required for desktop support in a corporate environment.
• Ability to work independently and as part of a large team.
• A UK driving license is essential for this post.

Responsibilities

• Provide desktop support for over 10,000 users.
• Utilize ITIL framework for incident management.
• Prepare and deploy IT equipment according to user requirements.
• Undertake installation and familiarization of ICT equipment.

Skills

Technical support

Interpersonal skills

Communication skills

Basic network troubleshooting

Tools

ServiceNow

Windows 11

iOS

Job description

A prominent NHS Trust in the UK is looking for a Technical Support Analyst to join their ICT Department in Coventry. The successful candidate will provide hardware and software support to a large number of users while ensuring high levels of customer service. Responsibilities include desktop support, installation of equipment, basic network troubleshooting, and utilizing the ServiceNow system for incident management. A UK driving license is essential, and the role is full-time with core office hours. This job offers an exciting opportunity for career development in a dynamic team environment.