Hybrid IT: Student Applications Analyst - Growth & Learning

King's Service Centre; Quintrell Downs; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A university service center is seeking an Applications Analyst to provide IT support for student systems in Newquay. The role involves triaging service requests, supporting incident management, and collaborating with team members. Ideal candidates have a strong understanding of IT, good communication skills, and experience in customer service. This position offers a hybrid working model and various employee benefits, including a performance-related bonus and extensive holiday entitlement.

Benefits

10% Performance related bonus

30 Days holiday plus maximum of 8 public holidays

Sick pay

Hybrid Working

Free access to LinkedIn Learning

Qualifications

• Educated to Advanced level or equivalent.
• ITIL foundation or above is desirable.
• Good understanding of IT is essential.
• Experience in a Service Desk environment is preferred.

Responsibilities

• Triage tickets in the Student Applications queue.
• Assist team members during busy periods.
• Support incident, change, and problem management.
• Ensure documentation is accurate and updated.

Skills

Understanding of IT

Communication skills

Time management skills

Experience in a Service Desk environment

Education

Advanced level or equivalent

ITIL foundation or above

Job description

A university service center is seeking an Applications Analyst to provide IT support for student systems in Newquay. The role involves triaging service requests, supporting incident management, and collaborating with team members. Ideal candidates have a strong understanding of IT, good communication skills, and experience in customer service. This position offers a hybrid working model and various employee benefits, including a performance-related bonus and extensive holiday entitlement.