Hybrid IT Service Reliability & Automation Specialist

lloyds banking group; Dundee; Hybrid; GBP 43,000 - 54,000; Full time

Job summary

A leading financial services organization in Dundee is seeking a Technical Application Service Specialist to enhance IT service stability and drive improvements. In this hybrid role, you will resolve service issues, manage incidents, and apply Site Reliability Engineering principles. The ideal candidate has a strong background in IT operations and service management, with excellent problem-solving and communication skills. Competitive benefits and a supportive team await you. Join us and make an impact in IT service delivery.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Free shares in share schemes

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Strong background in IT Operations or Service Management.
• Solid understanding of ITIL processes.
• Ability to manage incidents under pressure.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.

Responsibilities

• Act as a subject matter expert for service issues.
• Lead recovery efforts during outages.
• Drive continuous improvement in service delivery.
• Apply Site Reliability Engineering principles.

Skills

IT Operations

Incident Management

Problem Solving

Communication

Tools

Microsoft SQL Server

Azure Services

REST API

Dynatrace

Job description

A leading financial services organization in Dundee is seeking a Technical Application Service Specialist to enhance IT service stability and drive improvements. In this hybrid role, you will resolve service issues, manage incidents, and apply Site Reliability Engineering principles. The ideal candidate has a strong background in IT operations and service management, with excellent problem-solving and communication skills. Competitive benefits and a supportive team await you. Join us and make an impact in IT service delivery.