Hybrid IT Service Manager | ITIL 4 & ISO 20000 Lead

Carbon60; Portsmouth; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading IT services provider in Portsmouth is seeking an experienced IT Service Manager to support IT services across a secure environment. You will be responsible for service operations, improving processes, and managing tools like Jira and Confluence. Ideal candidates have an ITIL 4 Foundation (with a preference for Managing Professional), experience in service operations, and strong communication skills. This opportunity offers the chance to lead a team and enhance the service management function in a dynamic operational setting.

Qualifications

• Minimum ITIL 4 Foundation certification required.
• Experience in Service Operations or ITSM environment is essential.
• Proficient in delivering processes at ISO/IEC 20000 standards.

Responsibilities

• Support ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk.
• Monitor technology services performance and maintain service reporting.
• Implement continual service improvement initiatives.

Skills

Strong communication skills

Stakeholder engagement

Analytical skills

Education

ITIL 4 Foundation

ITIL 4 Managing Professional

Tools

Jira Service Management

Confluence

Job description

A leading IT services provider in Portsmouth is seeking an experienced IT Service Manager to support IT services across a secure environment. You will be responsible for service operations, improving processes, and managing tools like Jira and Confluence. Ideal candidates have an ITIL 4 Foundation (with a preference for Managing Professional), experience in service operations, and strong communication skills. This opportunity offers the chance to lead a team and enhance the service management function in a dynamic operational setting.