Hybrid IT Service Desk Analyst — First-Line Support

Adecco; Hull and East Yorkshire; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Service Delivery Analyst in Hull. You will provide first line technical support for IT services, ensuring effective communication and customer care. Essential skills include IT Service Desk experience and good interpersonal skills. This full-time role offers hybrid working arrangements, supporting the team's objectives across South Yorkshire and Humberside Police.

Responsibilities

• Provide a single point of contact for all users of IT services.
• Provide effective first line fault resolution and customer care.
• Liaise with IT practitioners and manage customer expectations.

Skills

Good Telephone Manner

IT Service Desk experience

Interpersonal and Communication skills

Understanding of IT / Communications & Telephony equipment

Administration and Customer Care skills

Questioning and Fault Diagnosis Skills

Job description

A recruitment agency is seeking a Service Delivery Analyst in Hull. You will provide first line technical support for IT services, ensuring effective communication and customer care. Essential skills include IT Service Desk experience and good interpersonal skills. This full-time role offers hybrid working arrangements, supporting the team's objectives across South Yorkshire and Humberside Police.