Hybrid IT Service Desk Analyst – Cardiff

NFP People Limited; Cardiff; On-site; GBP 26,000; Full time

Job summary

A regional charity organization in Cardiff is seeking an IT Service Desk Analyst to provide essential tech support to internal customers. The role offers full-time hours, opportunities for professional growth, and a collaborative team environment. The ideal candidate has experience in IT support, strong communication skills, and a passion for helping others. Generous benefits include flexible working options and a welcome bonus upon completion of probation.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Welcome Bonus

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Career Development

Qualifications

• Experience in a 1st / 2nd line IT Service Desk support role.
• Confident with Microsoft technologies and hardware setup.
• Great communicator who can explain technical issues clearly.

Responsibilities

• Provide 1st line and some 2nd line technical support.
• Troubleshoot and resolve incidents quickly.
• Create and update user guides and knowledge base articles.

Skills

1st / 2nd line IT Service Desk support

Microsoft technologies (Windows, Office, Active Directory)

Communication skills

Organizational skills

Proactive problem-solving

Job description

A regional charity organization in Cardiff is seeking an IT Service Desk Analyst to provide essential tech support to internal customers. The role offers full-time hours, opportunities for professional growth, and a collaborative team environment. The ideal candidate has experience in IT support, strong communication skills, and a passion for helping others. Generous benefits include flexible working options and a welcome bonus upon completion of probation.