Hybrid IT Service Delivery Manager | ITIL & ServiceNow

ISR Recruitment; Harrogate; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a Service Delivery Manager for an IT team in Leeds. The role involves overseeing IT service operations, ensuring consistent delivery, and managing stakeholders effectively. Ideal candidates are experienced in service delivery and hold ITIL and ServiceNow certifications. This position offers a salary between £50,000 and £55,000, along with remote working flexibility and excellent company benefits.

Benefits

Excellent company benefits

Remote working options

Qualifications

• Strong experience in Service Delivery or Problem/Incident Manager roles.
• In-depth understanding of service management methodologies.
• Experience with change management planning.

Responsibilities

• Oversee IT service operations ensuring consistent delivery.
• Ensure timely resolution of incidents and problems.
• Lead root cause analysis and implement preventative measures.

Skills

Service Delivery Management

ITIL V4

ServiceNow

Change Management

Incident Management

Problem Management

Job description

A leading recruitment agency is seeking a Service Delivery Manager for an IT team in Leeds. The role involves overseeing IT service operations, ensuring consistent delivery, and managing stakeholders effectively. Ideal candidates are experienced in service delivery and hold ITIL and ServiceNow certifications. This position offers a salary between £50,000 and £55,000, along with remote working flexibility and excellent company benefits.