Hybrid IT Service Delivery Lead – Multi-Vendor

Kingfisher; Yeovil; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading home improvement company in Yeovil is looking for a Service Delivery Manager to oversee critical IT services. The ideal candidate will have a strong background in service delivery management, with experience in multi-supplier environments, and be able to effectively communicate with technical and non-technical stakeholders. This position involves working closely with various delivery stakeholders and ensuring the effectiveness and improvement of services. This role offers flexibility and opportunities for growth.

Benefits

Competitive benefits package

Opportunities for career growth

Flexible working arrangements

Qualifications

• Experience in managing IT services with a multi-supplier outsourced environment.
• Ability to communicate technical information to non-technical stakeholders.

Responsibilities

• Conduct IT service reviews with business and service providers.
• Manage escalated issues and ensure prioritization of resources.
• Align IT service roadmaps with business priorities.
• Ensure effective introduction of new services with monitoring.
• Manage risks and approve changes for service protection.

Skills

Experience in Service Delivery Manager roles

Proven track record of continuous service improvement

Effective communication and influencing skills

Certification in ITIL, Six Sigma, ISO20000

Experience in Agile delivery frameworks

Tenacity to deliver under challenging situations

Job description

A leading home improvement company in Yeovil is looking for a Service Delivery Manager to oversee critical IT services. The ideal candidate will have a strong background in service delivery management, with experience in multi-supplier environments, and be able to effectively communicate with technical and non-technical stakeholders. This position involves working closely with various delivery stakeholders and ensuring the effectiveness and improvement of services. This role offers flexibility and opportunities for growth.