Hybrid IT Service Data Analyst: KPI & Process Improvement

Yolk Recruitment Ltd; Newport; Hybrid; GBP 43,000; Full time

Job summary

A recruitment agency is seeking an IT Service Data Analyst to join a collaborative IT Service team in Newport, UK. The ideal candidate will have proven experience in data analysis, strong knowledge of IT service management processes, and advanced skills in tools like Excel and Power BI. The role offers hybrid working, 25 days annual leave, a retirement savings plan, and additional benefits including a discretionary annual bonus. If you enjoy working with complex service data to improve processes, this position may be ideal for you.

Benefits

Hybrid working (50% in office / 50% working from home)

25 days annual leave plus bank holidays

Retirement Savings Plan with employer matching

Flexible working opportunities

Discretionary annual bonus up to 10%

Qualifications

• Proven experience in data analysis, ideally focused on IT service or operational data.
• Strong knowledge of IT service management processes including incident and change management.
• Advanced skills in tools such as Excel or Power BI.

Responsibilities

• Support IT service delivery by analysing and interpreting data across ITIL processes.
• Work closely with service managers, partners, and vendors to ensure effective service tracking.
• Design KPIs and performance metrics to measure service delivery.

Skills

Data analysis

IT service management processes

Excel

Power BI

Communication skills

Tools

Excel

Power BI

Job description

A recruitment agency is seeking an IT Service Data Analyst to join a collaborative IT Service team in Newport, UK. The ideal candidate will have proven experience in data analysis, strong knowledge of IT service management processes, and advanced skills in tools like Excel and Power BI. The role offers hybrid working, 25 days annual leave, a retirement savings plan, and additional benefits including a discretionary annual bonus. If you enjoy working with complex service data to improve processes, this position may be ideal for you.