Hybrid IT Helpdesk Engineer: Windows, Mac & O365

SEGA European Head Office; Horsham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading interactive entertainment company is seeking an IT Helpdesk Engineer to provide front-line support, ensure efficient IT operations, and enhance user experience. Responsibilities include incident management, supporting various channels, and maintaining IT documentation. The ideal candidate has strong experience with Windows and macOS systems, is CompTIA A+ certified, and possesses excellent communication skills. The role offers hybrid working flexibility in Horsham.

Benefits

Discounted gym membership

Fresh fruit and cereal daily

Regular gaming tournaments

In-house massage therapy

Comprehensive benefits package

Qualifications

• Strong hands-on experience with Windows operating systems.
• Proficiency with macOS environments.
• Capable of delivering physical IT support.
• Foundational understanding of Active Directory.
• Experience with Microsoft 365 suite including Teams and Exchange.

Responsibilities

• Monitor and respond to incidents and service requests.
• Deliver technical support across multiple channels.
• Assist with onboarding and offboarding processes.
• Proactively maintain user devices.
• Create and maintain IT documentation.

Skills

Windows operating systems

macOS environments

Active Directory

Microsoft 365 suite

CompTIA A+ certified

Familiarity with ManageEngine Endpoint Central

Microsoft Intune

Jamf for macOS

Microsoft Teams Room Systems

TIL Foundation certified

Education

CompTIA A+ certification

Job description

A leading interactive entertainment company is seeking an IT Helpdesk Engineer to provide front-line support, ensure efficient IT operations, and enhance user experience. Responsibilities include incident management, supporting various channels, and maintaining IT documentation. The ideal candidate has strong experience with Windows and macOS systems, is CompTIA A+ certified, and possesses excellent communication skills. The role offers hybrid working flexibility in Horsham.