Hybrid IT Helpdesk Engineer – Remote/Office

Charles Peters; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support provider in the UK is looking for an IT Support Specialist to join their growing team in Solihull. The role offers a blend of office-based and remote work, with an emphasis on customer service. Ideal candidates will have experience in IT support, good communication skills, and be keen on pursuing relevant certifications. This is a great opportunity to be part of a rapidly growing company that values its team members.

Benefits

Certification cost coverage

Flexible working hours

Supportive team environment

Qualifications

• Experience in an IT support environment, ideally within a Microsoft Certified MSP.
• Ability to resolve issues over phone and remotely.
• Willingness to pursue certification (Microsoft, 3CX, Watchguard).

Responsibilities

• Handle helpdesk calls as part of a team of 9.
• Support various IT technologies for clients.
• Interact with clients with a professional and friendly approach.

Skills

IT Support experience

Excellent telephone manner

Problem-solving skills

Patience

Tools

Office 365

Active Directory

Watchguard Firewalls

UniFi Wireless networks

Job description

A leading IT support provider in the UK is looking for an IT Support Specialist to join their growing team in Solihull. The role offers a blend of office-based and remote work, with an emphasis on customer service. Ideal candidates will have experience in IT support, good communication skills, and be keen on pursuing relevant certifications. This is a great opportunity to be part of a rapidly growing company that values its team members.