Hybrid IT Helpdesk Analyst – Customer Support

Pro-Connexions; Batley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A customer service organization in the Leeds area is seeking a Customer Service Desk Analyst for a hybrid role. This position requires providing high-level customer service and end-user support. Ideal candidates should possess strong IT skills and demonstrate excellent written and verbal communication abilities. Additionally, experience in customer assessment, triage, and resolution of issues is advantageous. This role offers an opportunity for career growth in the IT support sector.

Qualifications

• Strong IT user skills with a desire to develop in the IT support sector.
• Exceptional customer experience is essential.
• Previous experience of initial customer assessment, triage, research and resolution of incidents and requests is advantageous.

Responsibilities

• Provide high quality customer service and end user support in a hybrid role.

Skills

Excellent written and verbal communication skills

Proven planning and organisation skills

Good time management

Job description

A customer service organization in the Leeds area is seeking a Customer Service Desk Analyst for a hybrid role. This position requires providing high-level customer service and end-user support. Ideal candidates should possess strong IT skills and demonstrate excellent written and verbal communication abilities. Additionally, experience in customer assessment, triage, and resolution of issues is advantageous. This role offers an opportunity for career growth in the IT support sector.