Hybrid IQA Lead — Residential Childcare Apprenticeships

National Skills Agency Ltd; Birmingham; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

National Skills Agency Ltd is hiring a Quality Assurance Officer (QAO) to ensure learners and apprentices receive high-quality training, assessment and support. You will sample work, conduct audits and observations, and provide developmental feedback to coaches and tutors to improve practice and learner progress.

Role aligns with Ofsted’s renewed education inspection framework, focusing on impact, continuous improvement and positive learner outcomes, with hybrid working and travel to settings as

Qualifications

• Level 4 Internal Quality Assurance qualification is essential.
• Level 3 Assessor qualification (e.g., CAVA) required.
• Level 2 English and maths or equivalent.

Responsibilities

• Maintain risk-based sampling plans for qualifications and apprenticeship standards.
• Sample learner work, review assessment decisions and evidence quality.
• Complete five-week audits for new starters and monitor progress reviews.
• Deliver standardisation sessions and moderation to ensure consistent QA decisions.
• Conduct monthly learner and employer feedback calls and record outcomes.

Skills

Quality assurance

Auditing

Observations

Feedback provision

Education

Level 4 Internal Quality Assurance qualification

Level 3 Assessor qualification (e.g., CAVA)

Level 2 English & maths

Job description

National Skills Agency Ltd is hiring a Quality Assurance Officer (QAO) to ensure learners and apprentices receive high-quality training, assessment and support. You will sample work, conduct audits and observations, and provide developmental feedback to coaches and tutors to improve practice and learner progress.

Role aligns with Ofsted’s renewed education inspection framework, focusing on impact, continuous improvement and positive learner outcomes, with hybrid working and travel to settings as